Ridge Hotel Lobby

Guest & Associate Safety Standards

As always, the safety of our guests, members, and associates is our highest priority and we want you to feel confident when visiting our properties. Please know that in light of the COVID-19 situation, we have chosen to enhance our cleaning procedures and staff training, exceeding the preventative measures outlined by World Health Organization (WHO) and Centers for Disease Control (CDC).

What precautions does The Ridge Hotel take?

Our cleaning team has been trained on proper cleaning procedures to prevent the COVID-19 virus.  We have increased the cleaning frequency of our public areas — including lobbies, elevators, door handles and bathrooms — and are utilizing hospital-grade disinfectant that kills 99.9% of bacteria and viruses as well as anti-viral sanitizing carpet cleaner.  We regularly disinfect all PTAC units both in guest rooms and atop our buildings and have instituted hand-sanitizer stations throughout our property. Moreover, we are taking extra food-safety precautions while also educating our teams daily regarding operating protocols.

What precautions should I take?

Please follow these CDC wellness measures, which emphasize frequent hand-washing for a minimum of 20 seconds, using a hand sanitizer containing at least 60% alcohol, and avoid touching your eyes, nose and mouth. Additionally, avoid close contact with people who are sick.

Have there been any reported cases of COVID-19 at The Ridge Hotel?

No cases have been reported at The Ridge Hotel, which is set apart on open acres of woodlands and shoreline. No cases have been reported in Walworth County, and the few cases reported in Wisconsin are more than an hour away in more urban areas.

What if I want to cancel my trip?

While our standard cancellation policy is 72 hours prior to your arrival, we are evaluating each situation and working with our clients to present options for all parties involved. We continue to be flexible with our clients affected by the current state of travel disruption and will work alongside our customers to ensure that safety for all our guests is the number-one priority.  We encourage our guests to check with us at 262.249.3800 or [email protected] as often as they desire regarding timelines and calendar adjustments.  We are available for our guests and appreciate your patronage of The Ridge Hotel.

What are the closest medical centers and clinics to The Ridge Hotel?

  • 1 mile/6 minutes away – Mercyhealth Hospital and Medical Center Walworth with 24-hour Emergency Room, N2950 WI-67, Lake Geneva, WI 53147, 262.245.0535.

  • 5 miles/7 minutes away – Aurora Health Center with Urgent Care, 146 E. Geneva Square, Lake Geneva, WI, 53147, 262.249.5000

  • 5.3 miles/16 miles away – Mercy Lake Geneva Medical Center, 350 Peller Road, Lake Geneva, WI, 53147, 262.249.0221

Where may I find the most up-to-date information?

For the most updated health information, please consult the following websites:

At the county level: Walworth County Public Health

At the state level, the Wisconsin Department of Health Services

At the national level, the Centers for Disease Control and Prevention

At the international level, the World Health Organization


Please know that we take the COVID-19 situation very seriously and will continue to stay in close communications with federal agencies and health organizations to ensure that we follow or exceed updated health guidelines. Should you have any concerns, please feel free to reach out to us at 262.249.3800 or [email protected]. Thank you.

Last updated 3-13-2020